FREQUENTLY
ASKED
QUESTIONS
Orders & Payment
After you've placed your order, the confirmation will be in your inbox within an hour. If not, check your spam folder or send an email to klantenservice@studio-amaya.com.
It is not possible to change or cancel your order after placement. If you really want to change or cancel something, please send an email to klantenservice@studio-amaya.com this way we can try to help you as fast as we can.
First of all our apologies for not receiving your order correctly. Please send an email (with pictures attached if needed) to klantenservice@studio-amaya.com. We will make sure to find the matching solution.
If you need to change the shipping address please make sure to send an email to klantenservice@studio-amaya.com we will try to help you as soon as possible.
At STUDIO AMAYA we accept the following payment methods; iDEAL, PayPal, Apple Pay, Visa and American Express.
No problem, please send an e-mail to klantenservice@studio-amaya.com and we will gladly help you out.
Shipping
If you place your order on a business day before 16:00 the order will be delivered in 1-2 business days.
Ordered on a business day after 16:00 , your order will be completed the next day and from that day on, delivered in 1-2 business days.
Ordered over the weekend, your order will be completed on Monday and from Monday onwards, delivered in 1-2 business days.
Yes you can choose whether you want to receive your order at home or at a pick up point.
Shipping costs within the Netherlands are €6,95.
Orders placed on business days before 16:00 will be delivered in 1-2 working days.
Orders placed on business days after 16:00 will be packed the next day. And delivered in 1-2 working days.
Order placed during the weekend will be completed on Monday and from Monday onwards, delivered in 1-2 business days.
Shipping costs to Belgium & Germany are €9,95.
Orders placed on business days before 16:00 will be delivered in 2-5 working days.
Shipping costs to the rest of the EU are €9,95.
Orders placed on business days before 16:00 will be delivered in 2-6 working days.
We do not ship outside of Europe.
No problem, please send an e-mail to klantenservice@studio-amaya.com and we will gladly help you out.
Returns & Exchanges
Returns & Exchanged can be made within 14 working days of receiving your order.
Items must be unworn, unwashed, with all labels attached and in their original packing.
You can easily register your return via the following link, using only your order number and e-mail address:
https://studio-amaya.returnista.com
You can only return your item(s) when unworn, unwashed, with all labels attached and in their original packing.
You can easily exchange the size of your item via the following link, using only your order number and e-mail address:
https://studio-amaya.returnista.com
You can only exchange your item(s) when unworn, unwashed, with all labels attached and in their original packing.
Your return will be refunded and completed within 14 workings days after receiving .
Unfortunately this is not possible anymore after 14 working days.
In very exceptional situations you can send an email to klantenservice@studio-amaya.com .
You need to pay +/- €6,95 when you register your order (depending on your location).
When you send your entire order back you will reveive the shipping costs back in your total refund.
Exchanging costs are on us.
Unfortunately this is not possible. Our warehouse can only handle 1 return at the time. When you combine 2 orders in 1 package, only 1 will be processed.
No problem, please send an e-mail to klantenservice@studio-amaya.com and we will gladly help you out.
Products & Stock
The best way to take care of your items is to follow the washing intrustions. You can find them in the care label in your garment or online under 'washing intrustions'.
You can chat with us 24/7 via the chat box on our website in the bottom right corner. We will try to advise and help you as best as we can.
When an item is not in stock anymore, you can register via the 'Notify Me When Available' button to get an e-mail when it's back in stock. An item might be back when returned.
No problem, please send an e-mail to klantenservice@studio-amaya.comand we will gladly help you out.
Discount
You can apply your discount code at check out.
Thank you for joining our newsletter!
The e-mail with discount code might be in your spam box. If not please send an email to klantenservice@studio-amaya.com .
Make sure to check the discount code is typed correctly and that you didn't use the code already. If you need further help please contact klantenservice@studio-amaya.com.
Unfortunately this is not possible. You can only use 1 discount code at the time.
No problem, please send an e-mail to klantenservice@studio-amaya.com and we will gladly help you out.
Warranty & Complaints
Our apologies that your order was not as you wished for. Please send an e-mail to klantenservice@studio-amaya.comwith the reason and pictures of your item. We will make sure to solve the issue as best as possible.
You can always send an e-mail to klantenservice@studio-amaya.com regarding your issue, please attach pictures for reference.
If the complaint is about an item that's not online anymore, we can't help you anymore unfortunately.
No problem, please send an e-mail to klantenservice@studio-amaya.com and we will gladly help you out.
